{"id":19645,"date":"2025-05-20T09:32:40","date_gmt":"2025-05-20T09:32:40","guid":{"rendered":"https:\/\/danaos-projects.com\/services\/support\/"},"modified":"2026-10-31T07:39:58","modified_gmt":"2026-10-31T07:39:58","slug":"support","status":"publish","type":"page","link":"https:\/\/danaos-projects.com\/id\/services\/support\/","title":{"rendered":"Dukungan"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_section el_class=&#8221;integrated-digital-delivery-template-section-1&#8243;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;page-image-wrapper lg:!w-1\/2 !w-full integrated-digital-delivery-template-section-1-row-1-left&#8221;]\n\t<div class=\"du-image-wrapper relative \" >\n\t\t\t\t\t\t\t\t\t<picture class=\"m-0 p-0\">\n\t\t\t\t\t<source media=\"(max-width: 576px)\" srcset=\"https:\/\/danaos-projects.com\/wp-content\/uploads\/2025\/05\/support-2.jpg\">\n\t\t\t\t\t<source media=\"(min-width: 576px)\" srcset=\"https:\/\/danaos-projects.com\/wp-content\/uploads\/2025\/05\/support-2.jpg\">\n\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" id=\"\" class=\"object-contain \" src=\"https:\/\/danaos-projects.com\/wp-content\/uploads\/2025\/05\/support-2.jpg\" alt=\"Dukungan\" \/>\n\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;integrated-digital-delivery-template-section-1-row-1-right&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;section-title&#8221;]<\/p>\n<h2>Peta Jalan Implementasi<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;du-paragraph styled-ul&#8221;]<\/p>\n<p>Pengguna terdaftar mengirimkan masalah melalui portal dukungan di lingkungan projectview.cloud. Tim memantau, mengeskalasi dan menyelesaikan permintaan sesuai perjanjian tingkat layanan yang berlaku.<\/p>\n<p>Ketentuan dukungan menetapkan persyaratan respons dan cakupan yang tersedia. Pelatihan serta bantuan dalam bahasa lokal dapat dibahas sebagai bagian dari kebutuhan dukungan Anda.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;integrated-digital-delivery-template-section-2&#8243;][vc_row][vc_column]<style id=\"dpv-bbt-css\">@media (max-width:1023.98px){.dpv-bbt .banner-button-title-image-wrapper img{height:clamp(140px,26vw,230px);object-fit:cover;object-position:center}.dpv-bbt .dpv-bbt-body{margin-top:24px}.dpv-bbt .dpv-bbt-body>div{padding-left:0!important;padding-right:0!important}.dpv-bbt .du-banner-paragraph{max-width:none!important}.dpv-bbt .du-banner-paragraph>p:empty{display:none}.dpv-bbt .du-banner-paragraph ul{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-top:16px!important}.dpv-bbt .du-banner-paragraph ul li{position:relative;display:flex;align-items:center;gap:10px;margin:0;min-height:56px;padding:10px 14px;border:1px solid #e4e7ec;border-radius:16px;background:#f7f8fb;line-height:1.3;transition:border-color .15s,background-color .15s}.dpv-bbt .du-banner-paragraph ul li::before{margin:0;top:0;flex:0 0 24px}[dir=rtl] .dpv-bbt .du-banner-paragraph ul li::before{transform:scaleX(-1)}.dpv-bbt .du-banner-paragraph ul li a{text-decoration:none;font-size:16px;font-weight:500;color:inherit}.dpv-bbt .du-banner-paragraph ul li a::after{content:\"\";position:absolute;inset:0;border-radius:16px}.dpv-bbt .du-banner-paragraph ul li:hover,.dpv-bbt .du-banner-paragraph ul li:focus-within{border-color:#1b2d5b;background:#fff}.dpv-bbt .dpv-bbt-cta{margin-top:20px}}@media (max-width:639.98px){.dpv-bbt .dpv-bbt-body{margin-top:18px}.dpv-bbt .du-banner-paragraph ul{grid-template-columns:1fr;gap:8px}.dpv-bbt .du-banner-paragraph ul li{min-height:50px}.dpv-bbt .dpv-bbt-cta>a{display:block;width:100%}.dpv-bbt .dpv-bbt-cta button{width:100%;justify-content:center}}<\/style>\n\t<div class=\"dpv-bbt mt-5 mb-4 bg-white border border-gray-2 max-w-[1660px] mx-auto w-full rounded-40 p-4 flex justify-between items-center flex-wrap xl:p-6 xl:mt-10 2xl:mt-20\">\r\n\t\t<div class=\"banner-button-title-image-wrapper flex justify-start w-full lg:w-1\/2 lg:justify-center xl:w-2\/5 2xl:w-1\/3\">\r\n\t\t\t<img decoding=\"async\" src=\"https:\/\/danaos-projects.com\/wp-content\/uploads\/2025\/04\/Integrated-Digital-Delivery.jpg\" alt=\"Ceritakan Tantangan Anda\" class=\"m-0 p-0 rounded-25 w-full\" \/>\r\n\t\t<\/div>\r\n\t\t<div class=\"dpv-bbt-body w-full lg:mt-0 mt-10 lg:w-1\/2 xl:w-3\/5 2xl:w-2\/3\">\r\n\t\t\t<div class=\"pl-0 lg:pl-10 2xl:pl-[100px] pr-0 rtl:lg:pr-10 rtl:pr-[100px]\">\r\n\t\t\t\t<div>\r\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"du-banner-subtitle text-16 leading-none font-medium -tracking-[-0.32px] font-satoshi lg:mb-4 mb-2 mt-0 max-w-[513px]\">BICARA DENGAN DANAOS<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"2xl:text-40 lx:text-36 lg:text-30 md:text-26 text-24 leading-none font-normal font-transmute lg:mb-5 mb-2 mt-0 max-w-[513px]\">Ceritakan Tantangan Anda<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"du-banner-paragraph \"><p>Ceritakan tantangan bisnis, sistem yang digunakan dan prioritas Anda. Tim kami akan membantu menentukan langkah berikutnya.<\/p>\n<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"dpv-bbt-cta flex lg:justify-end justify-start rtl:justify-start mt-4 lg:mt-8\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/danaos-projects.com\/id\/contact\/#wpcf7-f17667-p17701-o1\" target=\"_self\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"2xl:-mt-5 simple-button primary-button\">Ceritakan Tantangan Anda<\/button>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n[\/vc_column][\/vc_row][\/vc_section][vc_raw_html]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[\/vc_raw_html]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section el_class=&#8221;integrated-digital-delivery-template-section-1&#8243;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;page-image-wrapper lg:!w-1\/2 !w-full integrated-digital-delivery-template-section-1-row-1-left&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;integrated-digital-delivery-template-section-1-row-1-right&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;section-title&#8221;] Peta Jalan Implementasi [\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;du-paragraph styled-ul&#8221;] Pengguna terdaftar mengirimkan masalah melalui portal dukungan di lingkungan projectview.cloud. Tim memantau, mengeskalasi dan menyelesaikan permintaan sesuai perjanjian tingkat layanan yang berlaku. Ketentuan dukungan menetapkan persyaratan respons dan cakupan yang tersedia. Pelatihan serta bantuan dalam bahasa<a href=\"https:\/\/danaos-projects.com\/id\/services\/support\/\">[&hellip;]<span class=\"sr-only\">&#8220;Dukungan&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":19596,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-19645","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dukungan ProjectVIEW ERP &amp; Layanan SLA | DANAOS<\/title>\n<meta name=\"description\" content=\"Dukungan ProjectVIEW ERP untuk pelaporan masalah, pemantauan permintaan dan eskalasi, dengan persyaratan respons sesuai perjanjian tingkat layanan Anda.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/danaos-projects.com\/id\/services\/support\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dukungan ProjectVIEW ERP &amp; Layanan SLA | DANAOS\" \/>\n<meta property=\"og:description\" content=\"Dukungan ProjectVIEW ERP untuk pelaporan masalah, pemantauan permintaan dan eskalasi, dengan persyaratan respons sesuai perjanjian tingkat layanan Anda.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/danaos-projects.com\/id\/services\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"DANAOS ProjectVIEW\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-31T07:39:58+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@projectviewerp\" \/>\n<meta name=\"twitter:label1\" content=\"Estimasi waktu membaca\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 menit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/danaos-projects.com\\\/id\\\/services\\\/support\\\/\",\"url\":\"https:\\\/\\\/danaos-projects.com\\\/id\\\/services\\\/support\\\/\",\"name\":\"Dukungan ProjectVIEW ERP & Layanan SLA | DANAOS\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/danaos-projects.com\\\/id\\\/#website\"},\"datePublished\":\"2025-05-20T09:32:40+00:00\",\"dateModified\":\"2026-10-31T07:39:58+00:00\",\"description\":\"Dukungan ProjectVIEW ERP untuk pelaporan masalah, pemantauan permintaan dan eskalasi, dengan persyaratan respons sesuai perjanjian tingkat layanan Anda.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/danaos-projects.com\\\/id\\\/services\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"id\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/danaos-projects.com\\\/id\\\/services\\\/support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/danaos-projects.com\\\/id\\\/services\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/danaos-projects.com\\\/id\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Layanan\",\"item\":\"https:\\\/\\\/danaos-projects.com\\\/id\\\/services\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Dukungan\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/danaos-projects.com\\\/id\\\/#website\",\"url\":\"https:\\\/\\\/danaos-projects.com\\\/id\\\/\",\"name\":\"DANAOS Projects Software Solutions LLC\",\"description\":\"Penyedia solusi ERP dan AI enterprise yang menghadirkan ProjectVIEW ERP + AI untuk proyek modal, dengan konsultasi ahli, implementasi, integrasi, dan dukungan bagi perusahaan yang MEMBANGUN dunia.\",\"publisher\":{\"@id\":\"https:\\\/\\\/danaos-projects.com\\\/id\\\/#organization\"},\"alternateName\":\"DANAOS - 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